Japan's Act on Specified Commercial Transactions (特定商取引法) mandates business disclosure and contract-term clarity for specific consumer-facing transaction types.
Covered transactions
- Mail order (including internet shops) - Door-to-door sales - Phone solicitation - Multi-level marketing - Business-opportunity sales - High-value door-to-door purchases
Required mail-order disclosures
- Seller name, address - Operations manager name - Phone, email - Price, payment methods - Delivery timing/conditions - Return/refund policy - Defective product handling
2022 amendment
Japan-resident sole proprietors can under certain conditions keep **address/phone hidden**, listing "provided upon inquiry" instead — but must provide within 24 hours when requested.
Practical tips
- Post required disclosures on the Legal page / footer - Crewtool's Japanese Legal page follows this structure - Sole proprietors commonly use the hidden option; corporations disclose fully - Violations trigger improvement orders → business suspension → fines